Refund policy

REFUND POLICY

Returns Due to the nature of our products, we only accept returns for items that are faulty, damaged, or incorrect. Items must be unused, in their original packaging, and reported to us within 14 days of receipt.

To start a return, please contact us at Support@lysandbloom.co.uk with your order number and details of the fault. Please do not send items back without contacting us first.

Return Address Lys and Bloom Unit 158493, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH

Right of Withdrawal Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, without giving a reason — except for items that are unsealed personal care or hygiene products, which are exempt from this right once opened. To exercise this right, please contact us at Support@lysandbloom.co.uk before returning any items.

Refunds Once your return is received and inspected, we will notify you of the outcome. If approved, a refund will be issued to your original payment method within 10 business days. If you haven't received your refund after 15 business days, please contact us at Support@lysandbloom.co.uk.

Non-returnable items Sale items and gift cards are non-refundable.

To start a return, you can contact us at Support@lysandbloom.co.uk. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@lysandbloom.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. We are only able to accept returns on damaged items. We are not able to accept exchanges

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@lysandbloom.co.uk.